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This page allows you to access key areas of of the North Norfolk District Council website together with other information sources that we feel will be of use to you. Please click here to contact the parish clerk if there are any other links that you feel would be useful.

Planning Permission Requests

Reporting Potholes 

Neech Loan

Simple loans to get your business started.

Voluntary Norfolk is a membership organisation supporting the work of voluntary and community organisations via a range of free and paid-for services, it helps with information and services for:-


1)   volunteers
2)  people in need of voluntary help
3)  voluntary and community groups
4)  public sector commissioners or procurement officers waiting to engage with the third sector.

Voluntary Norfolk in North Norfolk
Council Offices
Holt Road

or visit

Mental Health Provision for Childrens & Adults available in Norfolk

Just One Norfolk and Parentline 

Just One Norfolk has a great deal of information for children and young people to support their emotional health and wellbeing as well as for the family as a whole.

The phone service is available from Monday – Friday 8 a.m. to 6.p.m (9 a.m. to 1 p,m, on Saturdays).

For ages 5-19, the Healthy Child Programme offers support for health and wellbeing to all children and young people living in Norfolk.

You can contact them by calling Just One Number on 0300 300 0123 or texting Parentline on 07520631590. If you are aged 11-19, you can text ChatHealth on 07480635060 for confidential advice from one of their team.

If you are aged 16-19 take a look at Just1Norfolk Health Passport app.

This has been developed to support transition to adulthood and help young people become more independent with their own health needs. 



PAPYRUS is an organisation set up to help young people considering suicide; provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through our helpline.

They also look to engage communities and volunteers in suicide prevention projects and deliver training programmes to individuals and groups. This includes equipping local councils, healthcare professionals and school staff with suicide prevention skill

Contact - 0800 068 41 41


HOPELINK is PAPYRUS’s digital platform that is helping HOPELINEUK callers to revisit and update their suicide safety plans, online.

This unique two-way safety plan is simple to set up, secure and will help to save lives. It is also accessible to users 24/7, meaning that there will be support around the clock for anyone using the service.

Their mission is to reduce the number of young people who take their own lives by shattering the stigma around suicide and equipping young people and their communities with the skills to recognise and respond to suicidal behaviour.

If you would like to find out more about HOPELINK, please click here.

Contact: 01925 572 444


Norfolk Send Partnership

Norfolk Send Partnership offer information, advice and support to children, young people and parents/carers about special educational needs and disabilities (SEND). This includes health and social care where it is linked to education. Norfolk Send Partnership are a free, dedicated, confidential and impartial service based in Norwich with volunteers across the county. Staff and volunteers are independently trained in SEND.

Contact: 01603 704070 Email:


The team provide free, safe and anonymous online support and counselling for children and young people from age 11 to their 26th birthday. The whole team are made up of friendly and experienced individuals who want to help and support young people.

Kooth have links with Childline for help and support to anyone under the age of 19 in the UK

Contact :Childline - 0800 1111

ChildLine offers a counselling service for children and young people. You can also call the helpline if you are an adult worried about a child.

Call 0800 1111

National Crime Agency Command

National Crime Agency Command are there if you are worried about online sexual abuse or the way someone has been communicating online and takes you through the steps to Make a report to one of CEOP's Child Protection Advisors

The CEOP Thinkuknow website also has information and advice to help them to stay safe if something has happened to them online. If they are being bullied but don’t feel ready to contact CEOP, that is when they can contact or 0800 1111.

Breaking Barriers – Ormiston Families

Ormiston Families offers a non-judgemental, early intervention service providing support for children and young people affected by the imprisonment of a close family member. Ormiston Families work in schools, family homes, or wherever a young person feels safe, to help them come to terms with the emotional trauma.

Contact: Tel: 01603 216481

Address: St Clements House
2-16 Colegate
Norwich NR3 1BQ

OCD Action

OCD Action is the national charity for people affected by Obsessive Compulsive Disorder (and related disorders). OCD Action provide information, support groups, helpline, advocacy and support to adults, young people and families affected by this condition.

Helpline: 0845 390 6232 / 020 7253 2664
Helpline email:


The Mix

If you’re under 25, The Mix is a support service helping young people take on challenges from mental health to money, from homelessness to finding a job, from break-ups to drugs. The Mix’s help- line is open between 4pm and 11pm, 7 days a week. And the crisis text service which is open 24 hours a day, 7 days a week. 1-2-1 Chat available on the website.

Telephone: 0808 808 4994
E-mail: through the website.
Crisis text message service: Text THEMIX to 85258 Webchat: through the website. (4 p.m. – 11 p.m., 7 days a week) Website:


On My Mind

The Anna Freud Centre for Children & Families provides information, advice and resources for 10 – 25 year olds, including tools to manage your own wellbeing and signposting to support.



Mental Health Provision for Adults available in Norfolk

Norfolk and Suffolk NHS Foundation Trust 

Crisis Resolution and Home Treatment Team (CRHT) Central Norfolk covering North Norfolk, South Norfolk and the city of Norwich. The CRHT is a team of experienced mental health staff which includes nursing, psychology, social care, pharmacy, and psychiatric staff. 

CRHT provide assessment and short-term, intensive community support for those who are experiencing a mental health crisis. The team works with people who, without this support, would need to be admitted to hospital, or who cannot be discharged from hospital without intensive support.

The Crisis Resolution and Home Treatment Team act as a gatekeeper to other mental health services, such as acute inpatient care, and will ensure that all potential alternatives to hospital admission have been explored before admission is considered.

CRHT work with people who are experiencing mental illness and / or mental distress and feel that they are in a crisis situation and pose a risk to themselves or other people's safety. 

Telephone number (general): 01603 421239 Open 24 hours a day, 7 days a week.

To see how Referrals are accepted click on this link

Download or view CRHT service information leaflet here Information leaflet with care plan .pdf


The NHS Wellbeing Service

The Wellbeing Service is an NHS service which offers a range of psychological therapies to help and support people to manage stress, low mood and anxiety, whatever the cause, they aim to reduce the onset of these difficulties, prevent deterioration and promote recovery by offering a range of flexible services tailored to meet specific needs.


The Wellbeing Service offers a range of courses, talking therapies such as cognitive behavioural therapy, counselling for depression, interpersonal therapy and couples counselling, access to online social events to help us feel connected, employment support and peer support. Social events are based around the '5 ways to wellbeing' and range from quiz nights to gardening.  They also have a variety of regular online webinars which focus on ways to look after your mental health during the Coronavirus pandemic.


This service offers support by telephone, video call, instant messaging and webinar.  Should you wish to talk to one of the team directly, you can self-refer for a telephone assessment.


The Wellbeing service provides support to anyone age 16 or over.  For more information please visit the website or call: 0300 123 1503



This is a 24/7 service for people of all ages in Norfolk and Suffolk
requiring mental health care and support, the helpline offers
immediate advice, support and signposting.

If you are experiencing something that makes you feel unsafe,
distressed or worried about your mental health you can now call the helpline on 0808 196 3494.

Help is available 24 hours a day, 7 days a week.  You can talk to a mental health professional who can provide advice and support.

Telephone number (general): 01603 421239

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact the service 24/7 on 01603 421239 or via the Hellesdon Hospital main switchboard on 01603 421421

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

For more information, see Help in a Crisis

NSFT First Response Line- 08081963494


Home Start

Home-Start is a local community network of trained volunteers and expert support helping families with young children through their challenging times.

Families struggling with post-natal depression, isolation, physical health problems, bereavement and many other issues receive the support of a volunteer who will spend around two hours a week in a family’s home supporting them in the ways they need.

You can contact Norfolk Home Start on or call 01603 977040

West Norfolk Mind

This is an independent local charity who promote positive mental health and social inclusion within the community and provide a variety of resources for people with a mental health issue, their families and friends.

West Norfolk Mind aim to support people to build a meaningful life for themselves and inspire hope for recovery, with or without the continuing presence of mental health problems.

“Whether you’re stressed, depressed or in crisis. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem” Contact 01553 776966


Norfolk and Waveney Mind

Mind have put together mental health information on coronavirus (Covid-19), Please follow link coronavirus and mental health information hub. Here you'll find resources for staying well in isolation, coping if you're a key worker, tips for young people and more.

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding. Click here to get more information on drugs and treatment, helping someone else, legal rights and guides to support services.

Kings Lynn Great Yarmouth and Norwich offices – please contact 0300 330 5488

Wellbeing (in Norfolk & Waveney a partnership between MIND, NSFT and Relate) – 0300 123 1503


Better Together

As a service designed to deal with loneliness and social isolation Better
Together is well placed to support our existing clients, as well as taking
on additional referrals from people who find themselves unexpectedly isolated.

Freephone Better Together Helpline remains open from Monday – Friday 9 a.m.- 5 p.m. so if you would like information, advice, support or just a friendly chat, please call them on 0300 303 3920.   St Clements House, 2-16 Colegate, Norwich, NR3 1BQ


All to Play for

An integrated approach to tackling poor mental health in men by using
football to improve awareness and uptake of support services. The project
provides free football sessions across Norwich for any men (18+) suffering
with mental health problems. Support services are integrated at sessions
to connect men with additional support which they can request. Additional support services include wellbeing, employment, addiction, financial. All sessions provide mental health expertise and have a coach to facilitate content of sessions. All To Play For uses a strong 'shoulder to shoulder' approach and facilitates peer support amongst groups.

Contact: Sam Watts 01603 731564


Norwich Samaritans

Norwich Samaritans supports anyone in emotional distress. Callers referred to the service can talk to someone at any time they wish, in their own way, about whatever is getting to them.

Contact them free - day or night, 365 days a year.

Visit in person – 19 St. Stephen's Square, Norwich, NR1 3SS (8 a.m. – 9 p.m.)

Contact: 01603 116 123


Lily – West Norfolk and Swaffham

Lily provides a comprehensive range of support in West Norfolk and Swaffham to combat loneliness and social isolation in adults of all ages. The project is linked to the 'No Lonely Day' initiative, and encourages residents to develop friendships and engage in their local communities. Home visits Trained Lily Advisors are available to visit you if required. They have mobile IT equipment and can help you search the Lily directory.

Contact: 01553 616200


MAP have youth mental health workers who can help with mental health, self-harm, sexuality, or gender issues, eating disorders, drug or alcohol addiction they are also there is you need help making important life decisions

If you are 18-25, you can contact one of MAP’s centres in  Norwich  or  Great Yarmouth 

For under 18, MAP is a part of Point 1, the NHS service for children and young people 0‑17 with problems that are negatively affecting their mental health. MAP deliver the part of the service for young people aged 11‑17.

Over 14’s  can refer themselves for counselling via the Point 1 Single Point of Contact: Here 

Or you can call them on: 0800 977 4077

Parents or carers can make a Point 1 referral for Children between 11-13:  – Or this can be done via your GP or school, in which case parents/carers need to be aware of this and give their permission.

To find out more information about Point 1 please click Here  or call Point 1 on 0800 977 4077.


Based in Norwich, Menscraft aims to provide ‘activity, identity and meaning’ via a range of different programmes for men and boys within Norfolk and surrounding areas. 

They offer Positive Activities and programmes that support their personal
development  Support/advise other organisations and services to strengthen their work with men/boys.

Contact: 07514 254200


Norfolk County Council

Adult Mental Health Service is a specialised mental health social care service which aims to maximise independence and choice for people with mental health difficulties through a streamlined health and social care service. Anyone can make a referral as long as they have the consent of the person they are referring to the service.  This can be done by calling the Customer Service Centre 0344 800 8020

The Reading Well Books on Prescription scheme at Norfolk libraries offers self-help books that are recommended by healthcare professionals and mood-boosting books

For NCC Mental health resources please click on the link

NCC have put together a Safety Diary Plan and Keeping Safe Leaflet which can be useful for anyone having suicidal thoughts


St Stephens Street Medical Practice

The Norwich Centre

The Norwich Centre offers professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

Telephone: 01603 617709



Norfolk LGBT

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer‑support and information.

Contact: 01603 219299




The Rethink Mental Illness advice and information service offers practical help on a wide range of topics such as The Mental Health Act, community care, welfare benefits, and carers rights.  They also offer general information on living with mental illness, medication and care.

Over the phone, Rethink directly advised 7,200 people on mental health issues, including living with a mental illness and medication.

Rethink online mental health information has had over 3 million views and was downloaded over 800,000 times for resources follow this link

Rethink can provide housing services to people for a therapeutic and recovery-focused home environment, crisis and recovery.

Rethink help provide crisis, recovery or nursing care for people facing a mental health crisis or leaving hospital and have supported people living with mental illness before, during and after they spent time in prison.

You can contact them on or call 0300 5000 927


Samaritans offer confidential support whenever you need someone to talk to. They're available 24 hours a day, 365 days a year. Call 116 123

There is also a website for most of these numbers so that you can contact via email if you are unable to or are uncomfortable with calling.

Samaritans – 116123

Mental Health Telephone Support Line

The Mental Health Telephone Support Line provides a listening ear, emotional support, coping strategies, signposting and practical advice. This includes help with developing plans to tackle and limit crisis situations. They work with and complement the Crisis Resolution Home Team (CRHT), Community Mental Health Teams (CMHT), Emergency Services and others to help keep people safe.

Opening times: weekdays 4 p.m. – midnight, weekends 10 a.m. – midnight.

Telephone number: 08088 02 02 88



The Rehab for addiction website serves as a global resource to help people affected by substance abuse. It’s a sad fact that millions of people will have drunk far too much alcohol during the lockdown, and also suffered mental health consequences.

The content team at Rehab for Addiction has compiled a resource to help people who are struggling with mental health and alcohol abuse during the lockdown. The objective of this resource is to offer people advice about stopping drinking and improving mental health.

You can find this resource here 

To find out more on alcohol withdrawal please click here resource and discussion for reducing drinking during the COVID-19 pandemic

Telephone: 08001404690



Campaign against living miserably (CALM) (aims to prevent suicide) Calm run a free and confidential helpline and webchat – 7 hours a day, 7 days a week for anyone who needs to talk about life’s problems. They support those bereaved by suicide, through the Support After Suicide Partnership (SASP). Every week 125 people in the UK take their own lives. 75% of all UK suicides are male.

Contact: 0800 58 58 58

The Silver Line (helpline for older people)

The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Contact: 0800 470 80 90


The Farming Community Network

Whether the issue is personal or business-related, FCN looks to support in a number of ways.  The Farming Community Network run a confidential, national helpline and e-helpline which is open every day of the year from 7 a.m. to 11 p.m. where volunteers provide free, confidential, pastoral, and practical support to anyone who seeks help.

Contact 03000 111 999


The Royal Agricultural Benevolent Institution (R.A.B.I)

R.A.B.I is farming’s oldest and largest charity and have been serving the farming community since 1860. 

R.A.B.I offers financial support, practical care and guidance to farming people of all ages, including farmers, farmworkers and dependants.

Contact: 0808 281 9490


Maytree Suicide Respite Centre

Maytree’s House is open 365 days a year for people when they’re feeling suicidal. Maytree provide a unique residential service for people in suicidal crisis so they can talk about their suicidal thoughts and behaviour. They offer a free 4‑night, 5‑day, one-off stay to adults over the age of 18 from across the UK

Contact 02072 637070


Preventing suicide together

Build your own LifeBox with the reasons to stay alive including support information to national and local resources on the Stay Alive app The Stay Alive app is a suicide prevention resource for the  UK, packed full of useful information and tools to help people stay safe in crisis.

Shout! free crisis text line 85258

Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support. By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.



BEN offers free and confidential support in regards to depression, money worries or physical health, you can access self-help tools, advice and information on their site, via online chat or call free their confidential helpline.

Helpline : Open Monday to Friday 8 a.m. – 8 p.m.  08081 311 333 


Combat Stress

Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression, and post-traumatic stress disorder (PTSD).

Telephone: 0800 138 1619 / SMS: 07537 404719



Learning disability and mental health

People with a learning disability can be more likely to experience poor mental health. Skills for Care have developed free resources to help adult social care staff talk to people about their everyday mental health, and enable them to get the support they need. It includes a number of useful resources:

Top tips for talking about our feelings - these tips will help you to talk to people with a learning disability about their everyday mental health Please click on link for resources


NHS: Every Mind Matters

Every Mind Matters gives you simple and practical advice to get a healthier mind and get more out of life – from how to deal with stress and anxiety, to boosting our mood or sleeping better. It will help you spot the signs of common mental health conditions, get personalised practical self-care tips and information on further support. You'll also learn about what you can do to help others.


Together for Mental Health 

Together for Mental Health offer a wide variety of support to help people deal with the personal and practical impacts of mental health issues. The services they provide range from one-to-one support in the community to supported accommodation and making sure people understand and are able to express their needs in their dealings with official bodies.

Together for Mental Health now work with nearly 5000 adults every month at 80 projects throughout England. You can find your nearest service using our service finder.

Contact: 020 7780 7300



SANE is a leading UK mental health charity. They work to improve the quality of
life for anyone affected by mental illness.

Telephone: 020 3805 1790





MindEd supports parents and those caring for children and young people in their family when they are concerned about a young person’s mental health or well-being. The second phase, funded by NHSE, provides support for older people and their families when they are concerned about mental health and well-being, either their own or other family members.

Contact: If you would like to learn more about the MindEd programme, make suggestions or provide feedback, please contact the team at

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